info@acme.co.ke | (+254)703 59 5860

Refund & Cancellation Policy

Give a 7 days notice…

At Acme-Tech Ltd, we have full confidence in our varied range of services, products and e-business solutions. We leave no stone unturned in providing our esteemed clients fast, reliable and exceptional service guarantee every time in time we do business with them. All the services available at Acme-Tech’s website are carried out for the clients after extensive project analysis using a complete scope document. It ensures full understanding of the work and almost no possibilities of any project cancellation, reversal or dispute. However, any refund and service cancellation must abide a set of conditions.

Cancellation and Refunds by the Company

All Bulk SMS / Web Design / Web Development / Mobile Application Development / Software Development / Search Engine Optimization / Digital Marketing / Hosting Services / Maintenance of a website are carried out and accepted after total analysis and creation of a complete scope document, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal / dispute.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being canceled include but are not limited to inaccuracies or errors in Solutions or pricing information, technical or technological problems or problems identified in relation to credit / debit fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled by the Company after your payment have been processed, the said amount will be refunded to you in the same payment method used.

Cancellation by you

You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website. In the event you subscribe to any Solutions, the same may be cancelled by you one month prior to the provision of the Solutions, in such a case you will be refunded in the entire amount after deducting any transactional charges that may have been applicable. Further during a period between 7 days and one month from when the Solutions are to be provided, if there is a cancellation request received, we may at our discretion refund 50% of the amount, after deducting any transactional charges that may have been applicable, to you. A period of 7 days before the Solutions to be provided no request for cancelation will be entertained by the Company.

Ask Questions?
info@acme.co.ke
Call Us
+254 703 595 860
Chat Online
Mon – Fri: 9:00am to 6:00pm